Services · Support & Maintenance

Support that answers when you call

Retainer-based support for Drupal and WordPress platforms — security, performance, accessibility, and a team that knows your site by name.

Support & Maintenance

What a retainer actually gets you

No vague "managed services" — a concrete, reported list of what we do every month.

Security Updates & Monitoring

Core and module updates applied on a regular schedule, with uptime and anomaly monitoring around the clock. You hear from us before problems, not after.

Performance Optimization

Quarterly performance reviews: caching, image delivery, database health, and Core Web Vitals — with fixes, not just graphs.

Quarterly Accessibility Audits

Automated scanning plus manual testing on key templates, tracked over time. Real conformance numbers, every quarter — not a one-time checkbox.

Dedicated Hours

Each retainer includes hours for fixes and small enhancements — the "can you just..." requests that otherwise pile up in someone's inbox.

Transparent Monthly Reporting

Every month: what we did, what we found, what we recommend. Plain language, real metrics, no padded timesheets.

Staged, Reversible Changes

All updates go through development and testing environments with version control — every change reversible, every deployment documented.

When something breaks, you know who's on it

Our support model is built for organizations without deep in-house web teams: you get a named team, documented response times, and proactive communication through planned changes — so DNS cutovers and platform updates don't become surprises.

  • Named contacts, not a ticket queue
  • Documented response times in your agreement
  • Planned changes announced, staged, and staffed

Take over an existing site?

Yes — we specialize in adopting existing Drupal and WordPress platforms and improving their security, performance, and compliance without a rebuild. If a rebuild is genuinely the better path, we'll show you the math.

Ready for support you don't have to think about?

Tell us about your platform — we'll propose a retainer sized to what it actually needs.

Request a Support Quote